Quality: Total Customer Service ("Sunday Times" Business Skills S.)
by Lynda King Taylor
ISBN 13: 9780712656672
Format: Paperback (320 pages) Publisher: Random House Business Books Published: 07 Oct 1993 Other Format: Hardcover, Paperback
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Quality: Sustaining Customer Service ("Sunday Times" Business Skills S.)
ISBN 13: 9780712655194
Format: Paperback (288 pages) Publisher: Random House Business Books Published: 01 Apr 1993 Other Format: Hardcover, Paperback
Corporate Excellence in the Year 2000: A Framework for Success
ISBN 13: 9780712675666
Format: Hardcover (352 pages) Publisher: Random House Business Books Published: 18 Jan 1996
ISBN 13: 9780712698436
Format: Hardcover (290 pages) Publisher: Random House Business Books Published: 09 Apr 1992 Other Format: Hardcover, Paperback
ISBN 13: 9780712658348
Format: Hardcover (105 pages) Publisher: Random House Business Books Published: 08 Apr 1993 Other Format: Hardcover, Paperback